In this article, we will discuss the MB-910 exam, which is the Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) certification exam. We will cover what the exam is, who should take it, its content, and some tips to help you prepare for it.
What is the MB-910 Exam?
The MB-910 exam is a certification exam offered by Microsoft. The exam is designed to test your knowledge of Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM). Passing this exam is a requirement for earning the Microsoft Certified: Dynamics 365 Fundamentals certification.
Who Should Take the MB-910 Exam?
The MB-910 exam is ideal for individuals who are interested in pursuing a career in the customer engagement field. This includes sales and marketing professionals, customer service representatives, and business analysts. The exam is also suitable for anyone who wants to demonstrate their expertise in Microsoft Dynamics 365 Customer Engagement Apps.
The MB-910 exam covers the following topics:
1. Dynamics 365 Marketing
This section covers the marketing features of Microsoft Dynamics 365, including email marketing, social media marketing, and event management. You will also learn about the various marketing automation tools available in Dynamics 365.
2. Dynamics 365 Sales
In this section, you will learn about the sales features of Microsoft Dynamics 365, including lead management, opportunity management, and sales forecasting. You will also learn about the various sales processes that are used in Dynamics 365.
3. Dynamics 365 Customer Service
In this section, you will learn about the customer service features of Microsoft Dynamics 365, including case management, knowledge management, and service level agreements (SLAs). You will also learn about the various customer service processes used in Dynamics 365.
4. Dynamics 365 Field Service
In this section, you’ll learn about the field service features of Microsoft Dynamics 365, including use cases, the work order lifecycle and inspections. You will also learn about the resource and scheduling processes, asset management and customer assets, and Connected Field Service.
5. Core Capabilities
This section covers the foundations of Dynamics 365 customer engagement apps, including describing Microsoft Power Platform and Dataverse. You will also learn about customers and activities, and the reporting and analytics features of Microsoft Dynamics 365, including dashboards, charts, together with Teams, Outlook and Excel integration.
Tips for Passing the MB-910 Exam
- Study the exam objectives: The exam objectives provide a detailed breakdown of what topics will be covered on the exam. Use these objectives to guide your study and make sure you are familiar with all the topics that will be tested.
- Practice with real-world scenarios: The MB-910 exam is designed to test your practical knowledge of Microsoft Dynamics 365. To prepare for the exam, practice working with real-world scenarios and use cases. This will help you gain a better understanding of how Dynamics 365 is used in the real world.
- Take practice exams: Microsoft offers a range of practice exams to help you prepare for the MB-910 exam. These practice exams are designed to simulate the real exam and give you a better understanding of what to expect on test day.
- Manage your time: The MB-910 exam is timed, so it is important to manage your time effectively during the exam. Make sure you pace yourself and allocate enough time for each question. If you are unsure about a question, move on and come back to it later.
- Read the questions carefully: The MB-910 exam includes multiple-choice questions, and it is important to read each question carefully before answering. Pay attention to keywords and phrases that may provide clues to the correct answer.
- Stay calm and focused: It is natural to feel nervous during an exam, but try to stay calm and focused. Take deep breaths, and don’t rush through the questions. If you feel stuck on a question, take a moment to gather your thoughts and approach it with a clear mind.
How can you learn the requirements of the MB-910 exam?
To learn all of the requirements of the MB-910 exam, please have a look at our MB-910 course. In around 5 hours, we look at Dynamics 365 Marketing, Sales, Customer Service and Field Service, together with all the shared features, built-in reporting capabilities, customers and activities, and the integration of Microsoft Dataverse and Teams.
For more details, please go to https://rebrand.ly/mb-910 .
In conclusion, the MB-910 exam is a certification exam that tests your knowledge of Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM). This exam is ideal for individuals who are interested in pursuing a career in the customer engagement field, and it is a requirement for earning the Microsoft Certified: Dynamics 365 Fundamentals certification.
To prepare for the exam, study the exam objectives, use Microsoft resources, practice with real-world scenarios, take practice exams, manage your time effectively, read the questions carefully, and stay calm and focused during the exam.
By following these tips, you can increase your chances of passing the MB-910 exam and demonstrating your expertise in Microsoft Dynamics 365 Customer Engagement Apps.